Refunds/Returns Policy

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Return Procedure

If for some reason you think that the delivered product is defective, incorrect, missing , and so on then please follow the steps below:
1. Send us your product images with order no. at sales@airfilterstoday.com with a short description of your problem. Our sales representative will reach you within 24 hours.
2. You can call us directly at +1(888) 249-9505 and our sales representative will review the issue upon verification of the mistake and will process a return slip for you to send the products back.

Return Window

When an error has been confirmed, (upon following instructions under 'claims') we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the quantity or MERV type of the filters ordered.

Important:

The customers will have 10 days from the date of delivery of products to file a complaint.
The customer must contact us about the complaint. A written complaint via email along with supporting pictures showing the error must be sent to us for investigation. (Product received, packaging, etc.)
If the error is confirmed by the support team, the customer will have to return all unused product to be issued a refund. Customers will have to ship the package back via ground shipping at their own expense. The refund will be processed within 7-10 business days once the order has been returned.
Customers will incur a 10% restocking fee along with the original shipment cost. The cost will be deducted from the total refund amount requested by the customer.
f the customer opted for a replacement, the order will be exactly made as per the original order details rectifying the errors only. We will send a remake order to the customer within 7-10 business days.

Refund Method

The customer will have to ship the package back via ground shipping at their own expense or may request a shipping label for a return fee. Refund will be processed upon return of products and once the issue has been confirmed, the customer will receive the refund within 5 to 10 days.

Responsibility for Return Shipping Costs

The entire order must be returned back to the company by the customer in its original quantity as per the invoice of the actual order for a full refund to be claimed. The customer has to return the product back, at his shipping cost for a full refund.

What is the “nasty stuff” that air filters catch?

Maintaining good indoor air quality is vital for a healthy living environment. Air filters play a crucial role in capturing allergens such as dust, pollen, animal fur, and mold, preventing them from circulating and being inhaled. Dust is composed of various particles including dead skin cells and dirt, while pollen can trigger allergies and respiratory issues. Animal fur contains dander that can be problematic for those with sensitivities, even without pets present. Mold spores, released by fungi, are another concern. Air filters effectively mitigate these allergens, improving indoor air quality and overall well-being.

How long does it take to get my air filter?

In brief, as the old filter accumulates captured pollutants and allergens, its capacity to trap new particles diminishes. Consequently, these fresh pollutants can evade the air filter and end up contaminating your air supply, contrary to your intentions. The process entails a compromised air filter's inability to effectively catch novel irritants. This underscores the importance of regularly replacing the air filters to ensure optimal filtration and maintain healthier indoor air quality.

Is it better to use cheap or expensive air filters?

Regarding air filters, more expensive options generally offer better performance. However, the most suitable choice for your home depends on various factors. If allergies aren't a concern among your household members and there's no presence of pets or significant air quality issues, a more affordable filter can still provide effective results.